Head In The Clouds Returns & Refunds Policy

At Head in the Clouds Design Studio, our clients have come to trust us for original, often custom-made contents,  products and designs. For this reason, cancellations, refunds and returns are seldom possible. However, we absolutely want our customers to be happy, and we’ll always work with you to ensure that you are. So please feel free to contact us if you are experiencing any issues with our content, products or services.

All orders are confirmed on receipt of payment and will be manufactured/ processed and delivered as soon as possible. However, quality and attention to detail takes time, so please note that our standard turn-around time for dispatch is 21 working days. However, most of our customers know that their orders are usually sent out sooner, and we’ll always try to get your order to you as quickly as possible;-)

DIGITAL PRODUCTS – 

Unfortunately, we do not offer refunds and returns on any of our digital products, UNLESS our system shows that the files have not yet been downloaded. If this is the case, and you have purchased the incorrect product, please contact us to help you access the correct product files you need. 

If there is a technical issue regarding your download, please contact us for assistance.

PHYSICAL NON-CUSTOMIZED PRODUCTS –

If you are unhappy with your purchase/ products, items may be returned in the original condition at your expense within 7 days of receipt, for a 60% refund.

PHYSICAL CUSTOMIZED PRODUCTS –

All our custom artwork is made to order. For this reason, refunds, returns and order cancellations are not possible once your order has been submitted.

PAYMENT

Full payment upfront is required with all orders. Please note that all work/ content remains the property of Head in the Clouds Design Studio, until paid for in full. 

Need help?

Contact us at for questions related to refunds and returns.